Shipping policy
IMPORTANT NOTICE FOR COVID-19 PERIOD:
Due to Covid-19, you may experience delay in the shipment, which is beyond Our control. Thus, We strongly encourage You to choose a more reliable shipper such as FEDEX with Start to End tracking to ensure a more secure shipping for Your order to reach you.
We do our best to courier out the parcel to you as quickly as possible, however, due to the pandemic, courier disruption and delays are to be expected. During this period, please TAKE NOTE that we may, from time to time, change the courier you have chosen to a more reliable courier company or service, to ensure your parcel is delivered safe and sound.
For International Customers, before you place the order with us, you may wish to contact us via "Message Us" button at the bottom right corner to chat with us if you have any query regarding the shipping.
CarWerkz.com "We" offers Customer "You" various way of delivery service, from cheaper shipping cost to more reputable courier service agents such as FEDEX, DHL, TNT, UPS, Aramex and many more delivery agents, both locally in Singapore and internationally (Worldwide).
Delivery times vary based on selected service and destination. Regular post ranges from 3 to 60 working days depending on the shipping address and shipping service selected. More accurate shipping windows will be shown during the check out process on our website.
For all ready in-stock products, we usually arrange to ship out the orders the next working day:
SINGAPORE CUSTOMERS:Courier Service (with tracking number)
Shipping duration:
Estimated 2 to 4 working days
Cut-off time:
11:59pm every working day
Handling time:
1 working day
Normal mail via Singapore Post (or any courier services without tracking number)
Shipping duration:
Estimate 2 to 4 working days
Cut-off time:
11:59pm every working day
Handling time:
2 working days
LOCAL (SINGAPORE) SHIPPING NOTE:
- Delivery Tracking and Duration stated on Our website and/or provided by Our third party courier service providers on Our website are provided as reference and estimated delivery duration, due to couriers are third party service providers, You will need to check with the courier service provider with tracking number (if any) provided to You.
- To special request for delivery timing, kindly contact the courier agent.
- All Pre-Order products will only be dispatched out upon readiness of product, and delivery start date shall be upon readiness of products and dispatch out from our warehouse. All Pre-Order estimated delivery date as reference only, some delay may be expected due to unforeseen circumstances.
- We recommend courier with tracking service over Singapore Post (aka SingPost) normal mail or any services without or limited tracking number, However, it is entirely customer's choice if normal mail service is chosen, We WILL NOT be responsible for any lost parcel, damage item or whatsoever.
INTERNATIONAL CUSTOMERS:
We ship to most part of the world, 226 countries, please see below country list.
International Courier Service (with tracking number)
Shipping duration:
Depending on the delivery agent you choose (stated during checkout process)
Cut-off time:
11:59pm every working day
Handling time:
2 working days
INTERNATIONAL SHIPPING NOTE:
- Delivery Tracking and Duration stated on Our website and/or provided by Our third party courier service providers on Our website are provided as reference and estimated delivery duration, due to couriers are third party service providers, You will need to check with the courier service provider with tracking number (if any) provided to You.
- To special request for delivery timing, kindly contact the courier agent.
- Custom Taxes and Duty Charge, depending on country, you may be charged custom fees and/ or duty fees. Please take note that You (as Customer) will be responsible for all Customs, VAT, Duty and Tax Fees. To find out the actual custom tax, you will need to check with your country custom authority.
- All Pre-Order products will only be dispatched out upon readiness of product, and delivery start date shall be upon readiness of products and dispatch out from our warehouse. All Pre-Order estimated delivery date as reference only, some delay may be expected due to unforeseen circumstances.
- We recommend international courier service with tracking number over international courier service without tracking number or limited tracking, However, it is entirely customer's choice if international courier service without tracking number or limited tracking service is chosen, We will not be responsible for any lost parcel, damage item or whatsoever.
- For DHL e-Commerce Carrier Service, please take note that We DO NOT RECOMMEND this carrier service may be the most affordable carrier, however, it DOES NOT provide start to end tracking, You may choose this Carrier Service due to its affordable pricing, please take note that if You choose this carrier, We deemed that You have read and understood that We WILL NOT be responsible for any lost parcel for this carrier service. To find out more about this carrier service, please visit https://webtrack.dhlglobalmail.com
Country List:
Africa Countries:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo The Democratic Republic Of The, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Republic of Cameroon, Rwanda, Saint Helena, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
Asia Countries:
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Japan, Jordan, Kazakhstan, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Russia, Saudi Arabia, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen
North America Countries:
Canada, Mexico, United States
Oceania Countries:
Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna
Europe Countries:
Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
Central America Countries:
Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Sint Maarten, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Virgin Islands, British
French Southern Territories, Heard Island And McDonald Islands, South Georgia And The South Sandwich Islands